Lie Cheats and Steals!
Edit: since you used the same canned response, I told you to not refer me to your customer service line. If you want to solve this, then contact me or provide me with another contact method. Your phone support bounces me from person to person and there is no chance me calling again is going to resolve this. I have filed multiple consumer rights and consumer financial rights complaints and will keep filing complaints until you do something to fix this. Chime is refusing to honor my rightfully earned referral bonus. DO NOT TELL ME TO CALL YOUR CUSTOMER SERVICE NUMBER BECAUSE THAT'S WHAT I WAS DID AND I WAS HUNG UP ON! On April 7th, I signed up for Chime under a referral bonus offer. The following day, April 8th, I completed my first qualifying direct deposit of $223, and my Chime debit card was mailed out. I was informed that I needed to activate the card within 14 days to receive the bonus. By the 14th day, my card had still not arrived in the mail. I immediately called Chime customer service to explain the situation, and the representative assured me that because of the shipping delay, I would still qualify for the referral bonus. My card finally arrived on April 28th, and I activated it that exact day. After activating the card, I called again to check on the status of my bonus. I was told to wait longer. I continued calling and was continually told to wait. I called again today on July 28th to figure out where my bonus is. The representative named Edward, kept moving the goal post as to why I didn't get the bonus, and I had to correct him that I did meet the direct deposit requirements. He told me that if I wanted the bonus, I "should have called sooner." When I explained that I had called multiple times previously, he flatly stated that Chime would not be honoring my referral bonus. When I requested to speak with a supervisor and notified him I was recording the call, Edward hung up on me. DO NOT TELL ME TO CALL YOUR CUSTOMER SERVICE NUMBER BECAUSE THAT'S WHAT I WAS DID AND I WAS HUNG UP ON! I have audio recordings of these phone calls. Since opening this account, I have deposited over $3,000 into Chime under the assumption that this was a trustworthy institution that keeps its word. Given this terrible customer service and failure to honor your promotion, I will be withdrawing my money immediately and closing my account. I will not be using Chime again. I want the $100 bonus that is rightfully owed to myself and my referrer and I will continue filing every sort of consumer complaint possible until this is honored. DO NOT TELL ME TO CALL YOUR CUSTOMER SERVICE NUMBER BECAUSE THAT'S WHAT I WAS DID AND I WAS HUNG UP ON!