Absolutely disgraceful service
I purchased a onesie for my girlfriend. It was a pea pod style with three 'pea balls' attached. Upon arrival I gave it a hand wash which was recommended on the wash label. One of the balls came off during the wash revealing it had been stuck on with a thick glue leaving a rough patch where it was previously stuck. Another ball was half coming off with another rough patch and the overall quality was a disgrace considering the £35 I paid in total including shipping costs. After emailing the company and showing pictures of what had happened they admitted to the item being faulty and offered me 50% or a full refund if I paid shipping costs. I was unhappy with paying shipping costs as it was to be sent to China and I didn't feel I should lose out financially because their product was faulty. They insisted so I send them my rights as a customer and they still refused just telling me 'This is our return policy.'. After realising what kind of company I was dealing with I opted for 50% of my money to be returned as I wasn't willing to wait days for further contact. They ended up paying me around £10 of my £35 which was just under 50% of what the item was listed as. They completely disregarded my own shipping costs, insisted I paid more to return it and I fear even if I were to do that they would have only paid me the item price in return. Awful product, terrible service - thieves. Edit - also found out I now have to pay £30 in import charges?!