You have to get support yourself to get NOTHING
You have to get support yourself to get nothing (sorry if it is hard to read, us english is not my native language) (therefore contacting support and Worldpay support in english was a bit trickycause the special terminas) Gamedeals Ordernumber GL202004041946313398_1 Had previous good experiences with this shop, and after a look in , my order history I have already spent round about 750 € in this Shop. Unfortunately, I had a problem with the above-mentioned order number for the first time and then learned the dark side of the shop. On 04.04.2020 I bought a game and paid for it via DirectPay handled by Worldpay. Since nothing happened that I contacted service on 05.04.2020. Then I was told that they can see, that my Money was transfer to Worldpay, and they get the notification that everything is al right, but Worldpay didn´t send the money to them right away. The Service / Support tells me then I have to contact WorldPay or my bank, My bank told me what I already know, a direct payment is like handing the money over in cash. So they couldn´t do anything to help me Worldpay on the other hand, answered my Email like that. We are terrible sorry, but you send an request from an unregistered Email, only our customers with registered Email become support. Please send your request via an registered Email or contact the merchant, if they for example cancel the Order I get my money back. So I send this to the Gamesdeal/Gameladen Support multiple Times. And nothing happend. I only was send back, ohh sorry Bro, your Order is still marked unpaid. And then they even stop answering my E-Mails The support has done nothing in the whole time. The status updates, was only the ones I can see in my account. So now I`m thinking I can say good bye to my 75 Bucks and have nothing. Neither the Game or the Money THEREFORE I WILL NEVER BUY SOMETHING AGAIN Update 24.05.2020 Receive an E-Mail with 5 questions. After answering them, become another E-Mail with following text Hi, We have not received this payment. You can contact the bank and worldpay to confirm Have a nice day! I have send multiple times clear evidence, that my money was send to Worldpay, and also send that Worldpay don´t allow me to contact the support, because I don´t have an registered E-Mail. But the merchant should have one, when they simply contact them everything would be alright. So my 75 Bucks are down the drain Therefore my decision is clear I NEVER DO BUSINESS WITH THIS COMPANY AGAIN