I am posting to say that despite the…
I am posting to say that despite the company saying they will follow up with me it has been 6 months with no reply or refund. I booked a flight on exploretrip from Budapest to Istanbul for March 24, 2020 with Turkish Airlines - this flight was cancelled when the Hungarian government closed boarders due to COVID-19. I confirmed with Turkish Airlines that I should be getting a refund. My father booked with Turkish airlines and got a full refund with no problems since he booked directly with them. I called exploretrip and they said my case would be placed in line for a refund but it could take up to 30 days. I called again today, after a month and a half to follow up since I did not receive a refund yet. They asked me to wait on hold for 30 minutes to talk to the airline. They came back and said they talked to their team (not the airline) and that I am not eligible for a refund. I had told them that this information is not correct since I talked to the airline directly and that I was given other information earlier by their team. They told me to call the airline to get a waiver fee code. I called the airline and they said there was no such thing. I paid for a service I did not receive. I called again explaining this and they said that the airline is lying and that it is not applicable for flights under $200. Exploretrip has changed their word multiple times. They have lied to me multiple times and changed their words just to keep my money. This is dishonest and selfish during a world pandemic. I really need the money, I would just like a refund.