What to do when goods are not as…
What to do when goods are not as described. To get your money back. Type into ‘Google’ the phrase:- Goods not as described. You will be given advice on UK Consumer Rights Act 2015. Advice for overseas buyers may be different. To support your claim for a refund: a) Keep records of emails with the seller. b) Keep photographic evidence of the product. The law states that you must claim within thirty days of your order. However Paypal will allow thirty days for a refund, from receipt of your order. You Bank will allow longer if paid by card. Ask for a ‘Charge back’. WARNING: Make your claim for your refund before the thirty day expiry date, otherwise it may not be considered. Report to 'Trading Standards' through 'Citizens Advice'.