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Mary Boncher

美国

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Wearshes

Impossible to return merchandise for Refund

I ordered 2 dresses. When they arrived they were a cheap cotton of poor quality. Their website states 100% guarantee or they will provide a refund promptly. I emailed their Support Team and said I was disappointed with the product and wished to return it. They said I am responsible for return shipping and that the package had to be sent to CHINA! They told me I would have to pay the import tax and custom fees. I took the package to the post office and paid the shipping to China for $35. The postmaster stated that due to President Trump's tariffs the receiver would have to pay the tax and fees. With that in mind, I sent it from USPS. I emailed Wearshes the tracking number as they requested. Contrary to the U.S. Post Office, they continue to insist I am responsible for the fees and tax. They have acknowledged receipt of package but 22 emails sent since September 8th and NO REFUND. I would not recommend ordering from Wearshes.

2025-12-01有帮助 1