Do not Order Directly From Samsung - They are Inept
I ordered a Samsung s26 ultra and did not receive it by the date the told me I would get it. I tried to contact them and was sent into a non-responsive AI chat process that is apparently designed around customer frustration and lack of ability to engage with the company. The lack of ability for a customer service representative to handle any issue (once you were able to finally reach them) is breathtaking. I have a trade in and Samsung's mindless ordering system gave me two weeks to return my trade despite the fact that they had not sent me the phone I ordered to replace it. Absolutely surreal customer experience.