Didn’t receive item and terrible Customer service!
I didn’t receive an item I ordered before Christmas and contacted customer services to get them to help. I actually only wanted them to send me a new one originally. (Now I want a refund) but apparently it had been delivered and Acquaintn told me it wasn’t down to them and to contact the courier yodel, to which I only found out it was yodel when they asked me to contact them as I hadn’t received a confirmation email to say it was delivered. And with great difficulty finding a way to contact them, I managed to do a live chat and they investigated it for me. To which I received an email saying (Thank you for reaching out to Yodel! I trust that this email finds you well. Please accept our apologies for the experience you had with this delivery. We are contacting you regarding the investigation which was conducted by our service centre. After the investigation, we can confirm that our driver's device did not capture an image for this delivery and he is unable to share any concrete information. Due to this, we would request you to contact your retailer, if you have not received your parcel. Your retailer will advise you of the next steps to follow and will liaise on your behalf. Kindly note this email is for notification purposes only. Please do not reply to this email as it is not monitored for any inbound correspondence.) So I have gone back to the customer service at Acquaintn For them to say it’s not their fault and to contact the post office to make a dispute. Are you joking… it was yodel? I believe they are scamming people for their money. I wouldn’t waste your time and their customer service is shocking.