I hate to give them 1 star
I hate to give them 1 star, but it's been pretty frustrating trying to get ANYONE to reply that's human and not some automated email with vague or confusing information. Ordered my bike on April 15th, and still have zero idea if and when I will be receiving my order. I get that we are in a pandemic. I swear I do. I'm fine not getting my bike, but it would just be nice customer service to get a yay or nay on delivery of my order. I'm not mad, just a little disappointed that the easy route that some businesses take is using automated emails. If it were my business, I'd enlist a family member completely dedicated to help with replying to emails. That's one problem solved there if your business is overwhelmed.