Approved by adjoe. Rejected by ZBD.
I had been using ZBD’s Playtime offers without issue until two rewards failed to credit. One reward required an approximately $17 in-app purchase, which I completed. When the rewards did not appear, I contacted adjoe, the offer provider responsible for tracking and approving the offers. After investigating, adjoe informed me in writing that both rewards had been approved and released from their side. When I noticed the rewards were still marked “Under Review” in ZBD, I contacted adjoe again. They again confirmed that the rewards had already been released and that any remaining review or rejection was entirely within ZBD’s system. Over the following week I repeatedly attempted to contact ZBD but received no meaningful response. Instead of paying the rewards, ZBD changed both to “Rejected” with the generic explanation “Unusual activity detected.” No explanation was provided regarding what activity was supposedly unusual, and I was never asked to provide any information before the rewards were denied. My concern is not simply that the rewards were rejected. It is that adjoe confirmed they had already approved and released them, yet ZBD rejected them without providing any specific reason or evidence. I have filed a formal complaint with ZBD and have retained the emails from adjoe confirming the rewards were approved and released. I hope ZBD manually reviews my account and resolves this issue.