英国
Package not delivered - company refused to refund or replace - forced refund through payment method - I know it's not always the companies fault but they can claim off of the courier - easier for them to get the customer to front the cost unfortunately which is not acceptable.
BEWARE Purchased a theme and emailed with a problem. No reply. Emailed requesting refund - immediate reply "we don't do refunds". RESPONSE TO SKT Themes Reply: Not true. Your owner has acknowledged he did not get my first email and I have since had an apology. In their response it is laughable they are directly accusing me of not having a host and that's why I'm leaving a bad review. Totally untrue and why would that even make sense? I had my website previously created and hosted on GoDaddy and wanted to migrate a new theme over. Very dishonest company, no refund policy (illegal in the UK but they are based in India). If you look around you'll find lots of people having similar experience, BEWARE.