Discogs circling the drain...sad.
It pains me to write this review, because I have loved discogs for several years, as a buyer, seller, and someone who just enjoys logging my collection. When I started using discogs around 2017/18, it was great for the first couple years. However, they slowly made changes over the years that reduced the quality of user experience. The problems started when they removed their service as a payment processor and pushed everyone to paypal. Inconvenient, but still workable. Then they started having a massive problem with fraudulent listings where thieves would list expensive records for cheap and sell as many as they could before their account would get removed. Another massive problem that has been ongoing for about a year is that sellers will intermittently lose their ability to process refunds. Since the transaction is processed through discogs, sellers cannot issue the refund normally through paypal due to some bug within the discogs system. Sellers simultaneously can't even use the cancellation OR refund feature on discogs order pages. Some orders it works, some it doesnt, no matter how many times you try, and even after trying again days later, it still will not issue the refund to a buyer. This problem is compounded by discogs MISERABLE customer service/ticket response time. It can take over a week to get a response just acknowledging the problem and offering "turn it off and back on" level of solutions. For this specific instance, they told me the only work around was for me to send money to the buyer via Friends & Family, which pulls money from the sellers bank and has 0 protections. They said after sending proof, they would credit my account. This is unsustainable and is unreasonable to expect sellers to do this every time a buyer needs a refund. It's also unreasonable to expect buyers to wait that long for discogs to go through this multi-week process with sellers before they can get their money back. Discogs will bleed buyers and sellers. They have no eta on a fix. They don't even offer an explanation of what is wrong. This site is broken and they are wasting time on useless aesthetic changes of the way albums are viewed (which looks worse anyway.) I hope they turn things around, but honestly this site sucks right now.