The problem with EMS
The problem with EMS is not so much the long delays. The real issue is false delivery promises. People trust transparency and not a broad disclaimer referring to the covid19 pandemic. Before covid19 EMS had the same issues. Lack of commitment. No deadlines, just random delivery dates. Customers have no idea when to expect product. Sometimes months pass and the tracking number states (Processed Through Facility or We have received notice that the originating post is preparing to dispatch this mail piece). Really? So to be honest, statistically, you have cost the seller more than half their potential revenue by scary away customers. I hear it all the time. I'm one of those few who stick around and continue doing business with you because I set my calendar further out expecting you to be months late.