Excellent customer service
Great experience thanks to excellent customer service. Update: Kyle, the manager of the facility, came up to me and explained and apologized for the original wait time getting to the airport, and stated that it would not happen again. Much of the traffic is unavoidable due to construction at JFK. The driver and the front desk staff were very friendly and accommodating on the return trip, which went seamlessly. I got to my destination in time for my conference call, which was a relief! Thank you so much for your attention to customer care!