Breach of contract
Having previously bought 2 backdrops from this company and been pleased with the quality I ordered another one. At first there was delay and they advised me that it was due to the outbreak of the Corona virus. The backdrop did eventually arrive but instead of being a one piece backdrop it was 2 sheets heat welded together, making it unfit for use as a backdrop for photography. I immediately contacted them by email with photos and they responded accepting that it was their error. Their website clearly states that all backdrops are one piece with no joins. I enquired about a replacement but wanted to upgrade to polyester instead of vinyl. They wanted however to charge me £19.50 shipping charge so I declined and just asked for a full refund on the original defective backdrop in accordance with their own terms and conditions. They are refusing to give a full refund and are offering £7 compensation. They have not asked for the backdrop to be returned.