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Alex Viger

美国

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Atransmissions

Sent wrong transmission.

Terrible service. It took over 6 weeks to get the transmission. Then once it finally showed up they sent a 2wd one even though 4wd was ordered. Long wait times on the phone. I had to call three times to get them to schedule pickup of the wrong transmission they sent so I can get refunded. Each time they promised it would be picked up the following day... turns out they didn't even schedule a pickup until the 3rd time I called!!! All around terrible customer service. I can't even imagine trying to deal with them on a warranty claim. Save your time, buy elsewhere. Currently waiting on refund. Update 5/28/2020: They received the shipment of wrong transmission a week ago (on 5/21) and we have not yet been issued a refund. They do not answer phone calls and have not replied to emails. Extremely Frustrating!! Again, don't waste your time with this company and their awful customer service.

2020-05-14