Terrible Aftersales
"In the lockdown I ordered a pair of casual loafers UK size 8 from Banggood - when they arrived they looked too big and had a sticker with "43" on them. I checked the conversion chart the company has online and it is out of synch with most other major online manufacturers & suppliers like Fila, Shoezone & Clarks - who all list UK 8 as equivalent to a 42. I emailed "Rita" at Banggood and the exchange that followed was frustrating to say the least. All she could offer was a return address label and I would have to pay approximately £15 shipping to China for a refund - this on shoes that had cost £32.15! I argued that this po!icy was unfair on the customer but Banggood would not budge, insisting their cockeyed size conversion was right! I ended up taking the loss and will give the shoes to a charity shop when lockdown is over. Dreadful after sales policy and like some throwback to the times when the customer was always wrong! They should change their name to "Bangbad" ! I would never recommend buying from this firm. B ROONEY UK"