Absolutely the worst delivery…Ninja van live up to their name
Absolutely the worst delivery experience I’ve had to date. I received two parcels from Bandai deliver by Ninja Van, both clearly marked with “FRAGILE” stickers—just in case there was any doubt about how they should be handled. Unfortunately, it seems those labels were taken as a challenge rather than a guideline. Both boxes arrived with multiple dents and even a puncture hole, which speaks volumes about how little care was given in transit. (See attached photo for proof.) When I contacted the company to raise the issue, I was met with dismissiveness. Instead of taking any accountability, they immediately shifted the blame to Bandai, citing supposed non-compliance with their “packing policy.” How convenient. To make matters worse, the customer service rep sounded like they couldn’t get off the phone fast enough—impatient, disinterested, and clearly more concerned about defending their delivery staff than actually helping a paying customer. One would expect at least a hint of concern or apology, but nope. Oh, and just to add: the two damaged parcels were delivered on the same day by two different delivery guys. Quite the consistency in mishandling. If you're considering using this company, I’d suggest you reconsider—unless, of course, you enjoy playing the lottery with your parcels.