Did not receive my purchase from 5econds.com
I made an online purchase from 5econds.com on 3 March 2020 and 4 months on (currently in July) I still have NOT received my item. I communicated with somebody called Alex Britt on (alex at 5econds dot com) requesting a full refund but am no longer receiving any replies. During my communications the various tracking numbers she provided were unrecognisable or did not exist by any tracking company. When I requested a refund or to dispatch the item again to an alternative address I provided, she asked me to make a second online purchase initially at full price and then she would return 50% of the cost. I was shocked and asked her point blank if this was a scam, why would I have to part with more money in order to finally receive my purchase? I wish I had checked Trustpilot before using this company but hopefully this review might help other customers. REPLY TO 5Econds:- 1. I have reached out to you 5econds but you are not replying to my emails. 2. I made a purchase a month before the travel restrictions (due to pandemic) and although I have received purchases from Amazon, DHL etc. in the same timeframe without fail, it is 5Econds who have failed to deliver and proved to be such poor communicators. 3. I have asked for a refund repeatedly. I don’t trust their false promise anymore, 5Econds please just return my money back to me.