Due to COVID-19
Due to COVID-19, there's obviously going to be shipping delays, so me and my boyfriend were open to waiting. We ordered our toys around the 25th of April. My boyfriend received his Max 2 around 2 and a half weeks later. He received his tracking number a day after ordering. However, I didn't get a tracking number until 2 weeks after ordering. I was bummed out because I expected to receive it much earlier. My boyfriend filed a customer ticket, received no response. They seem to have very unreliable customer service which is a bummer. During these times, it's important to be communicating with your customers who've spent $200+ on your products...Anyhow, it took almost a month for my product to be delivered. I didn't expect fast deliver... but I expected a delivery + a tracking number way earlier. I recieved my Nora today, and it's working very nicely. To fellow customers who have been wary of whether they'll receive their product, just be patient. Your money has not been wasted. You'll get it eventually, unless you're really unlucky like some of the other negative reviews. You could get your product in weeks, or months-- but you'll get it eventually. Buy with a patient mind.