新加坡
Following my review of bad experience posted in September, the team at SmartBuyGlasses has constantly requested for me to change my rating to a positive one. I have already reviewed my rating from one star to two stars, but they were unhappy and still continue to contact me via email and SMS multiple times to tell me to give them a positive rating. Please stop bothering my about the review.
I bought a pair of Ray Ban RX5387F Asian Fit in size 54 (the only size that was available) on 6 September 2022 and it arrived on 13 September 2022 - IN THE WRONG SIZE (size 52). I don't know how this was possible since it was only available in size 54. Nonetheless, I arranged a return and posted it back to them on 14 September. I was told I would get a refund of the shipping fee I incurred as well. I received a refund of the cost of the glasses on 20 September, but the shipping cost was not included in the refund, so i emailed them to ask about it. I was told in a reply to my email enquiry that they can only refund the cost of the glasses to my credit card and no more. I was told to give them details on my paypal account for the refund and I said I dont use paypal. I was never informed that only the cost of the glasses could be refunded, and the shipping cost could not be refunded via the card, even though they told me they would be refunding the shipping cost. I provided them my bank account details for a refund on 22 September and was informed they would perform a transfer via bank transfer 'if [I] insist' - what a joke. It has been several days and the refund is nowhere to be seen. UPDATE: I have received a refund of the postage cost via bank transfer on 26 September, shortly after Steffany reached out via email.
I bought a pair of Tom Ford glasses, they arrived with a defective left hinge. I asked for exchange which was arranged promptly. However, nobody reserved a new pair of glasses for my exchange and the model got sold out, which i was notified of by an automated email. I have already had a pair of lenses made specifically for this model and a refund would make absolutely no sense at all. I conveyed this to their customer service Jocelyn who ignored my email ever since. I hope to get a reasonable response from someone soon. UPDATE: The model of glasses which I had bought was suddenly restocked and I was able to get a new replacement pair in exchange for the defective glasses I received. This would never have been an issue at all if the company had just reserved a pair for exchange in the first place. Also, it was quite frustrating to try to communicate with the customer service regarding this problem as replies were limited to one per day, and sometimes I would only receive standard customer service template responses rather than answers to my queries. I am glad that this issue is finally resolved, but it was an absolutely horrendous experience. I hope they do better in future.