I am extremely disappointed by this…
I am extremely disappointed by this situation and would like to raise a formal concern. I previously held an annual subscription costing £120. After using the service no more than three times, I realised it was not what I had expected and therefore stopped using it. To prevent any renewal, I took all reasonable steps, including deleting my account, and believed this had resolved the matter. However, upon recently reviewing my bank statements, I was shocked to discover that I have been charged again for an annual subscription, without any prior notification or warning. I have been trying to resolve this issue for over a week now but, unfortunately, have not received a satisfactory response. I am particularly concerned that the charge was taken without any advance notice, which I understood would be standard practice. I would sincerely appreciate a full refund of this charge as soon as possible. I hope this matter can be resolved promptly and amicably, without the need for further escalation. Thank you for your attention to this matter, and I look forward to your response. Just an update: They have refunded me. Appreciate the the quick response