Be aware how you use this service
On December 25th, I used this free service to write a cover letter for a job I had no idea that I was being subscribed to. Only now, in February 2026, I spotted £120 that was taken from my credit card; the transaction was made on the 7th of January 2026 without my knowledge. A reached out to the customer service team, who answered back within minutes, saying that they will cancel the subscription as of the 7th of January 2026, but there will be no refund, and please read the subscription for terms and conditions, which I'm trying to find and understand until now. On an email I explained that I did not authorize the payment and I did not want to subscribe to this service, it was a free service I used on the day and theat i want a refund and escalate this issue but surprisedly they are taking their time to answer this question back. Can anybody advise me on what step to take now? Has anyone taking this issue further and managed to get any results?. I would be very grateful if anyone could advise me on how to recover the money I did not authorise. I'm finding this situation very confusing and frustrating due to a lack of communication, and it's time-consuming having to keep on sending emails back and forth without any result.