Bad customer experience when problems occur
It is a reliable reseller and if the figure gets released and nothing bad happens you won't have any problems. BUT if a figure gets cancelled because the studio decided not to go into production this is when the problems begin. If you pay in full (not just deposit) and via paypal you will be punished because the refund they send back is subject to fees that paypal will take. So you end up losing 20-30 bucks on a cancelled figure and the support takes the easy route saying they are not responsible for paypals actions. I have spent several thousands last year and I expected a better service than this, at least give a voucher (just 20-30 bucks to cover the fee) for the next purchase when that happens. So learn from this, don't preorder and pay in full or you will lose money when figures get cancelled and ORZGK won't care about you as a loyal customer. The behavior of their "customer service" really spoiled my experience and I will use other sites in the future.