No refund despite what the site says
I ordered 2 aloe vera bamboo memory foam pillows from this site. I had recently bought one elsewhere and loved it. The photo and description. On the sellers website were exactly as the one i had bought elsewhere. What i received was a similar but lower quality product. The seller did a bait and switch. I contacted mass genie for a refund and return label i sent the photos of what i received. They sent back that they referred my email to the seller and were waiting for a reply. I had not heard anything in 2 days so on the 3rd day i sent another email asking about my refund. It has been 5 days and i have sent 4 emails. Their policy states they would issue a refund within 3 days if the buyer is not satisfied. I made it plain i am not satisfied and asked about their refund policy. Still no reply.going into Memorial day weekend so another 3 or 4 days before i can follow up again. I would love a phone number to call these people. Could someone please post the number? I would not recommend this site. It's clear they dont vet t heir sellers. Update 5-27-20 i received a reply from Mass Genie after Memorial day weekend saying they were issuing a refund to my account. I did receive a refund. I still believe Mass Genie needs to vet their vendors better.