Breach of UK Consumer Rights &…
Breach of UK Consumer Rights & Atrocious Service, taking them to the trading standards And courts Every one beware if you have problems I purchased a Xiaomi 15 Ultra earlier this year and reported a fault in July, well within the 6-month statutory period under the Consumer Rights Act 2015. Xiaomi delayed sending a return bag until October 30th, when i sent them the device the very next day first they claimed i sent them a power bank instead, then claimed it was actually a charger and they had verified it .faced with overwhelming evidence i had when police was mentioned they accepted they actually had the device. by this time I had already sent them a legal document since they breached my statutory and consumer rights pursuant to the consumer rights act 2015 ,but the support team is either utterly incompetent and unable to read English but most likely ignoring this fact refused a refund/replacement citing their own T&Cs (14-day return, 30-day replacement) which is irrelevant under the consumer rights act under as this act supercedes retailer/ manufacturer terms & conditions, and returned my device scratched. Their latest excuse? Claiming the lifted screen protector, which they damaged during repair, is “not their responsibility.” Under UK law, company policies do not override statutory rights. Repairs must be carried out without causing additional damage. Xiaomi has ignored this repeatedly. as they have breached the statutory notice sent under the law. xiaomi needs to learn that they are selling in the, uk under The UK law, thi is the second time i have had to fight to get a faulty device sorted out one would think in 2+ years they would have learned, final insult i have been Offred a £10 voucher as a "gesture of goodwill" a clear misdirection when a statutory notice has been issued I have escalated this to Trading Standards, the Consumer Ombudsman, and i am proceeding with a Small Claims Court claim. im seeing this through to the end out of principle. Order number: 5250304864001072