Staff member goes above and beyond
I am leaving this review, not necessarily for DJI but more for a member of staff, so I had an incomplete order delivery from DJI. This was being passed around and not being rectified as I would like (I wanted my SD cards) kept being told that it had been delivered and sent me a picture of the package being delivered. In steps Kate from customer service, she deals with shop and gets them to resend the order, when that didn't happen she again jumps in deal with the issue in a timely manner and I have my cards. She follows up with me to make sure I had them and all is good. So from me not wanting to deal with DJI again (A lot of there products can be sourced elsewhere) I am now a fan again and would happily purchase from them again as sometimes it is nice to no how the handle the things that go wrong and Kate went that extra mile for me.