Incomplete size charts and misleading R&E policy
The size charts do not include a waist measure so you cannot tell what size to order. The costumes are horribly disproportionate in sizing - on an average build girl the waist was so small the costume was unwearable when the other measures used to size were fine. returns and exchange policy is a farce - when you ask for an exchange you get a long, unintelligible email basically telling you no with excuses about cost and customs. Edited following reply: I have been in constant communication with the company attempting to resolve this, the review stands. The response is remains a lengthy email basically telling you there is really no way to return/exchange for a correct size, particularly in time for Halloween. The advice for those considering purchasing stands - note that they post incomplete size charts, proportions are off, and you cannot really return or exchange. Edit: As the point of this site is "trust" I will once more clarify the facts and then I am done with this company. They only supply height and chest measurements. The remaining measurements appear disproportionate to me; that is simply information to potential buyers. I was compensated $30 on a $200+ costume which consists of pants, top, vest, cloak, and two accessories. The pants are completely unusable. I have spent $30 to adjust the belt and have to take the vest to a tailor to create a new closure for the waist. I will spend more than $30 to correct this AND have a very upset daughter. The response is accurate that technically they will accept a return, but I received an email saying that if I did so, I would pay more than that in shipping, risk half my refund if customs detained my goods (not sure how I can prevent that from happening), and that I had to ensure it was "odor free"; given how it smelled when it arrived, also not sure how that would be prevented. They are also now asking me to change my star rating because "they like to get 3 and 4 star reviews." This is bad company to do business with.