I purchased a Filter Kit for my So…
I purchased a Filter Kit for my So Clean from Ober Health on December 18, 2022. When the charge hit my credit card, I noted that I had been charged twice and further there were eight denied attempts by my bank for charges by Ober Health who was attempting to charge my credit card! When I contacted Ober Health, I was told that I had purchased two filter kits, notwithstanding that the electronic copy of my order indicated I had only purchased one filter kit. When I pointed out that I had only received one kit, Ober Health stated that the second kit had yet to be mailed. After some discussions Ober finally agreed to "refund" the second charge on my account. More concerning to me, as I write this scathing review, is the fact that I have been in contact (emails) with Ober Health on at least six occasions and there has been no refund forthcoming from Ober Health. When adds the lost time in attempting to resolve this matter the money turns out to be the least concerning thing about Ober Health! Today is February 1st and by my count, it has been forty-five days since my original purchase and still no refund! Ober Health's explanation is that it is a "processing time" Issue and that is because it was an "international transaction". Thank God it was not a lot of money and I pity those consumers that did spent a greater sum of money and are now looking for a refund from Ober Health. The fact of the manner is that when it takes a company 45 days or more to issue a refund, there is something nefarious going on with the company and their international supplier! Stated differently, either or both Ober Health and the international supplier are keeping the "float" (interested being earned on funds that should be refunded to the customer), but are being held to generate interest. If the supplier were located in the U.S. the various banks and regulating entities would be after Ober Health and their supplier for breaking the law. I am forced to give a one star rating to Ober Health because in order to write my review one must give at least one star. In reality Ober Health should get "NO STARS". I would encourage any and all potential customers refrain from doing any business with Ober Health. Bob Tomlinson