Open ticket for 3-months. No support, acknowledgement, or resolution to simple problem with cloning/staging/creating development environments.
No support for 3 months. Ignoring key information and sending you around in circles. No engagement in the problem, and showing a total lack of initiative in resolving problems. The support staff do not care about their customers' issues, no matter how simple they might be to solve. They just send you in circles, and offer nothing to aid you in the simplest of tasks (i.e. using their built in staging site tool pollutes your development and live environments, as it does not overwrite the database. It simply merges it, which causes all sorts of tables to be bled into the main site). Also when cloning WordPress Multisite using their tools, nothing works. The subdirectories or subsites URLs are all broken, and they lead back to the main domain. This happens every time. The support take no ownership over this issue, and do nothing to help you - even though the issue is something that could easily be fixed or rectified if they engaged with, and activated their brains to think about the issue. Cloning and staging are huge parts of development. And if they cannot provide this service, cannot provide customer support, and cannot do anything else, then how will they survive as a company? Needs serious improvement. If they can resolve these issues with Staging and Cloning, and take these issues seriously, then I would upgrade this review to a 4 or 5-star rating to represent their level of service and customer care.