Placed 2 orders on May 2nd for mother's…
Placed 2 orders on May 2nd for mother's day present. Received 2 emails on May 4th saying both items has shipped. I was given tracking numbers for both. I continued to check the status knowing it may be delayed due to Coronavirus. The first package did finally arrive to my stepmother on May 18th and she absolutely loved it. The second package however has still not arrived. Everytime I check the tracking number given on USPS it says "awaiting package" So on May 19th I emailed the company asking why my second package had still not been received or even showing arriving to USPS. 2 days later I received an email advising me to please be patient and that due to Coronavirus packages are delayed. They sent me a totally different tracking number for some shipping company in China. At tracking number show the package was approved at the Gateway in China on May 12th but no movement since. I decided to still wait and give them the benefit of the doubt. On May 24th still no update. So I email again...No response. Send another email back to April which is the woman who initially emailed me the first time 2 days later and again....no response. It is very clear that my package has been lost since there has been no movement since May 12th on the Chinese Trucking website and nothing at USPS since May 4th. Either that or it's a scam. It's hard for me to think it's a scam since my other package was received and was so wonderful. It's very frustrating that the customer service does not get back with you in a timely manner or even offer a solution of sending another item or giving a refund. My mother has still not received her Mother's Day present and now I will probably have to go and order on a different website since I cannot even get a response back from this one. Don't waste your time or money on these odds. Only reason they got 2 stars is cause the first item we received was nice.