Purchased eSIM
Update message 17 Oct 2025 Further to the message below, Jet pac we're very efficient in coming back to me to help amend the situation below. They followed up with sending out fresh eSIM activation codes to help the rectify the situation, and referenced the Lounge access problem though (which still needs resolving as to register their lounge voucher you appear to still need to pay an extra fee to DragonPass onto which is not clear on the JetPac site), Raising the review therefore from 1 to 4 starts given their effort to help as we all matters, things can go wrong, but at the end of the day what counts is the support service to help make it right which Jet Pac delivered upon. Original Message 16 Oct 2025 Purchased eSIM Activation won’t work No support at all from JetPac. AI bot is all one gets. Money taken and no result. Placed in endless circuit of same unending useless advice. Moreover. Purchase of airport passes di not result in a redeemable voucher. Paid vouchers appear to require additional purchase a Dragonpass membership (not explained beforehand). This caused some issues on the day. Fortunately the Hong Kong lounge management, upon also observing the Jetpac voucher discrepancies, allowed me on that occasion complimentary access to the lounge. All in all a confusing matter.