Poor communication
I booked the quad biking for my daughters 21st and paid for 5 of us to attend an hour session at 4pm on 19/10/24. We travelled from the Midlands and stayed at a hotel nearby to ensure we were on time . When we arrived at the venue at 3.55pm we were advised that we should have been there 30 mins before our scheduled time . We did not get any instructions from Fizz to advise us of this . The venue even said this happens frequently and we should in future book directly with them . The session commenced at 4.25 and we were finished at 5pm . I felt cheated out of our hour session . Had we have been sent the correct information we would have been there at 3.30 to get our 60 min session. We had no advice on timings clothing etc for the session . I was asked for feedback by Fizz and I have tried to load it I keep getting an error message saying unable to load feedback . I want to ensure you get my feedback so you can take action to avoid disappointment for others . I paid £325 and did not get the value for my money due to the poor communication and no fault of my own .