Disappointed
I hate to leave this review because I've previously had great experiences with GGBoost but I feel really disappointed after my last experience and have decided to move onto a different company that values honesty. I had made an order for a boost and was incredibly excited to get started as I'm sure any client would be. The order even promised that a booster would be ready in 5 minutes after a purchase was made. After patiently waiting about an hour or two after I made the order, I decided to contact support and ask them if there is some sort of delay. The support had told me to just give it a few hours as it was already late at night. I understood and decided to wait until the next following morning. When I woke up, the order status was still pending and a booster was not yet assigned. (at this point it's been about 12 hours since the order was made). I then contacted support again and they told me to give it a few more hours. I understood and waited. After an entire day of waiting (24 hours+) there was still no booster. I would have understood if the support had told me it may take a few days, but to tell me it would be a few hours multiple times to only string my along really upset me when I waited for a lot longer than was promised. I understand that these are challenging times but I believe being honest and transparent with your customers despite what is happening is incredibly important. Maybe even a great idea to change your order page to reflect the reality of the wait times. I would rather have my booster go 0W-10L than to have been misguided like this because time is more important to me than the money I spent. I hope this review can help someone make a better decision as in the end, we all just want a great experience. That's all we ask for.