No warranty, 310 euros loss
I ordered two smartphones. The Umidigi A11 pro max arrived with a blurred camera, The Umidigi A9 pro had the on/off button which stopped to function after 4 hours of operation. AliExpress arbitred the claims in my favour, but Umidigi is not proposing anything (no repair, no return, no replacement, no refund, nothing!!!). I opened the claim 3 times, Umidigi is not doing anything and AliExpress reclosed the claims 3 times without solution. AliExpress is refusing to refund me, they said i have to find a solution with Umidigi... Completely unprofessional companies, both AliExpress/Umidigi. Even after opening a claim for fraud/scam at the local police office, they still do not move. There is a collective action in France against AliExpress, many others victims... This is even impossible to repair these smartphones at my charge in France, dixit 5 repair shops... My negative feedback even did not appear on AliExpress... 310 euros loss! 1 months of saving!!!