How to initiate the returns process
I bought the "Matter Smart Multicolor Outdoor String Lights" and one was not working when first switched on. I mean that's pretty low quality control off the bat. Then another stopped working within 10 minutes. I tried turning off mains and resetting but nothing. I've realised that there is no clear way to initiate a return; only to set up a support ticket and no idea when someone will respond. This is quite scammy considering the amount of other people who have had the same issue. To nanoleaf of you're seeing this What is the retuns address for faulty items, how do I initiate it right now?