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If I were looking for an off the rack wig comparable to walking into the beauty supply store, I would give the wig a 3 star. However, I specifically asked for a custom wig. They said they could do everything I requested. They did not. BEWARE:Their "HD" lace wigs are really just transparent lace. This is not the company to go to if you're looking for high end HD custom style wigs, no matter what they tell you. They're based in China and do not understand the nuisances of custom wigs. Also, keep in mind the high cost to return the wig if you're not satisfied. You must pay for your shipping cost of you want to return the product. It's just not worth the hassle.