Flown with them for 10 years and they…
Flown with them for 10 years and they have been great. But over the last month the customer service has been appalling. As I write I've been on hold for 2 hours to simply pay for return flights to Singapore. Why make it so hard for me to give you my money? Thought that's what you were in business for? And this is my fourth call so I'd say around 6/7 hours in total, in addition to multiple emails. If Emirates can make it straightforward why can't Singapore Air?