The drone is great/customer service not so great.
The drone is great. They are a really good drone company. Customer service/DJI Care Refresh not so good. The policy is that after you active the drone you have 48 hours to get the Care Refresh. I activated the drone on 12/24 and tried to purchase Care Refresh on 12/25. Probably less than 24 hours since activation. I called customer service. They confirmed that I was correct and told me they didnt know why that happened. Admitted fault, but still asked me to upload video and just a bunch of hoops as if it was my fault their system is crap. Disappointed and not impressed with the company. I guess I dont really need the refresh so thanks for saving me $125. Skydio might be my next purchase. Just another update: DJI Customer service and their processes are incompetent. It was well over a month they responded with one of the their form letters. "We have tried to contact you, but you have not responded...etc" There was never any contact attempted. I am just shocked at how bad their Customer Service is messing this all up. I guess I would have accepted a message that says we screwed up .. but we dont care and you're crap out of luck. But they cant even say that. Its comical. DJI You need to find a better process for managing your .. AfterCare program.. and while you're at it .. maybe find some new policies and procedures for customer complaints.