I just reported them to the FTC
I just reported them to the FTC. Like everyone else, I ordered a custom product (tufted rug) and waited almost a month to receive it. I received a printed foam mat of what looks like a pit bull (my dog is a border collie) and was told someone from customer service would reach out. Not surprised that no one ever did, and I had already left comments on every post someone made on their Facebook page. They blocked me on FB messenger so of course I disputed through PayPal. They offered me 18% refund (what I paid for shipping + $10), or 100% refund but I needed to pay for shipping on my end. Absolutely not. It would cost me over $120 to return via DHL worldwide to get there in a timely manner. I'm not a fool. As of right now I still have the product and sent them back the same tracking they sent me after PayPal correspondence between them closed when I accepted full refund (and to continue messaging I left a long note in the comments). They don't send what's advertised and are terrible. I hope they get shut down. I don't know how some people sleep at night honestly.