Dear lover is by far the worst…
Dear lover is by far the worst experience I’ve ever had with a company. I ordered several Items to try out for my boutique, their system auto populated a random address (not mine) and shipped to the wrong address. After a week of tracking the package through DHL they admitted they actually delivered it to another city an hour away. Dear lover, or should I say customer service representative “Sophia” said they would honor the guarantee on their website that they offer a full refund if you don’t receive your package if I sent an email explaining the situation. So I sent the email even though I had already spent the week explaining the situation to Sophia via WeChat. Her reply was I input the wrong address on purpose and not only would they not reship the items, but they would not refund my money. They quit returning my messages, and refused all customers service from that point. I’m out $160.00. Put this company out of business Order from a reputable sight.