Hoped to upgrade from one star, but no can do.
I want to give this company a great review... I am currently unable to do so. I ordered my transmission on 4/14/20. I received it 6/9/20. No torque converter, no cooler, an option i paid for. The front pump shaft has a SUBSTANTIAL amount of rust. I have emailed customer service, called, and messaged on the page to no responses from any option and the voicemail box is full. I simply want my parts as promised and paid for, torque converter and cooler specifically, or at least reimbursement for purchasing these parts considering the converter was advertised as along with transmission for free and I paid for the cooler, yet they have not arrived, only the transmission. Unsatisfied yet patient customer with a very unsatisfied mechanic who is running out of patience, awaiting a response. Invoice #22763 UPDATE: 6/11/20 still no response to phone calls.. voicemail box still full.. response to review says it will be handled professionally... So far the response here is the most I have heard.UPDATE: 6/16/20 Have been contacted via email requesting pics of the amount of rust. Responded with pictures and invoice number, along with my interest/willingness to exchange the transmission. Am still awaiting arrival of torque converter and cooler as well. UPDATE: 6/22/20 after multiple emails back and forth, I received a call stating that quality control stands by their product. They state that the rust must have happened while in transit (shipping invoice shows it was on a truck for over a month.. it seems more substantial to me than that but... Thank god for warranties) and they feel confident enough that my mechanic can install it. They also assured me the torque converter and cooler are currently being shipped my way, and said they would try to get tracking numbers to me. Hoping this isnt a "checks in the mail" situation! Remains to be seen but will update this review accordingly as the situation goes. UPDATE** Received the torque converter but no cooler (which is ironic i received the free part but not the one i paid for.) I bought a separate cooler from a local parts dealership. All has been installed but has not been test driven. I feel very fortunate that I am not leaking any fluids and that the install went smoothly. Covid is a part to blame for this but customer service with this company has been shoddy at best. The price is right for the parts, but doesn't come with very fantastic customer service so in that regard, BUYER BEWARE. I have decided to try to contact the company one more time for the cooler, otherwise I am done holding my breath in hopes of actually getting it or a refund for it. This review began with one star and had high hopes of upgrading. However, I cant do it in good faith under current standing.