Ong Eu Jin is a legend
We changed internet provider, and for the life of me I could not reconnect the inverter unit to monitor our solar intake/output. For 4 months I had been trying and emailing. My installer wanted £200 call out to sort it…..yeah, no thanks. GroWatt were awful on email. Three times I requested help and heard nothing. HOWEVER, I phoned their uk service line and spoke to a wonderful guy called Ong Eu Jin. He was SO patient and understanding and stayed, calmly, on the line and talked me through the very repetitive and frustrating task of configuring and connecting….up and down into the loft and codes and buttons and passwords. Trying to talk an idiot (me) through reconnecting must have been frustrating and like talking a toddler down from a tantrum (tears were nearly had I’ll admit); but Ong Eu Jin remained professional and courteous through the whole thing. I can’t rate his customer service highly enough. I hope his manager can read this. Give that man a raise!!!!! Legend.