Do NOT do business with this company
Do NOT do business with this company, they do not respond to customer service emails in a timely fashion yet have purchase policies in place to prevent you from canceling their products so that you are stuck with them. I ordered an item by mistake, sent an email promptly after requesting a cancelation. Customer service conveniently did NOT respond until after the item shipped. They told me to refuse the package yet they can stop it via the tracking I am not jumping thru hoops to get a refund of which will probably take weeks now as I have to wait to hopefully turn the package around. Do not do business with them. Its like pulling tooth and nail if you have an issue. God forbid I had an issue with the product. I will never do further business with them, I want my refund for an item I immediately canceled. Company finally contacted me AFTER I filed a dispute. They are trying to con me into paying return shipping for an unopened package & that they dont pay for return shipping. This company is TERRIBLE! DO NOT DO BUSINESS WITH LOVENSE! I see they have now written me here, they didnt mention the useless $10 credit for their company instead of my full refund.. why would I want to do business with this company?! I do NOT. I want to send their back their item, unopened for a FULL refund. I will be filing a dispute & I will be taking the unopened, unwanted, should have been canceled package to usps to refuse it. I will not be conned by this company & I suggest other potential consumers do the same. *Edit - Thank you for the reply Lovense but that does not cover my return shipping.* I need the return shipping covered. I tried to cancel immediately and was ignored. I took all the steps necessary. I have an unopened package, an item not opened that I do not want that the company can resell. For this inconvenience I should not have to pay for return shipping in the case. Company is at fault. I do not have the money to return it nor should I have to. Lovense will not approve of a paid return shipping label so we can close this case. The return shipping address they provided 925 Enterprise St Unit 140 Aurora Illinois… links to some foreign looking Chinese scam company, CYXFX