Placed an order on the 29th of May
Placed an order on the 29th of May - over £100 worth, sadly without reading the reviews. Recieved an email telling me some of the items I ordered were out of stock....about 4 items out of an order of about 15. They stated in the email that these items were likely to restock 'before 18/06/20' so asked them to proceed with the order.....assumed in my error that the remainder of my order would be sent and the other things would follow.....as they would with most other retailers. My order remained in processing for 19 days so used the Yoins live chat service and spoke to Olivia and Suzana, who were both very helpful but sadly stated that they had held my order because of the out of stock items and when I asked about stock availability was told it would be a further 15 working days! This on top of potential dispatch and delivery time would take receipt of my purchases to late july/august at best. I am trying not to be derogatory, but sadly can find little to be impressed about. This company, unbeknown to myself at the time of my order is clearly based in China which means there is no logic to how they do business! No body wants to order summer clothing only to have them likely turn up to late in the season to wear them. Not at all good enough! Yoins if you want to sell to European or indeed global buyers you need to improve your service, I for one would neither recommend nor use again!