I usually have good experiences with…
I usually have good experiences with Uniqso, but this last order has been a serious pain. I ordered two pairs of lenses. A few days after I placed the order I received an email stating that the shipping service had lost my package and that they were out of stock of the prescription that I needed, so I could select a different pair of lenses or a different prescription. The next day I went to email a reply on what to do and discovered that I had received another email that morning saying that the package had shipped with the lenses that I had originally ordered. Confused, I sent an email asking if they were able to locate the original package or if I still needed to select a different item. Two days later I received a reply simply stating an apology for losing the package, with no information at all about what had happened or what I needed to do. I sent a reply asking for an answer to my original question and am still awaiting a reply. So I have no idea if there's a package on the way, what's inside the package, or if I will even be receiving the lenses that I was trying to purchase. I understand the delays due to the pandemic and don't mind being patient. I even understand that packages are lost sometimes, but the response to my email made it very clear that they had not even read my email or looked at my situation at all. With the delay in communications, it makes it even more frustrating trying to get some sort of answers. Really disappointed with the customer service right now.