Incorrect shoes sizes
Incorrect shoes sizes. i ordered 3 pairs of shoes and 1 pair of sandals the shoes were going to be for my daughters wedding next year from this company middle of July I received confirmation on 4 August to say part of order had been dispatched received 3 items 13 August fourth pair oos and i was refunded straight away, the other items were way to small even tho I went 2 sizes up for my original size i tried to get in touch with them to ask for a label to return them back to them twice i was told to take pictures of the shoes front/back/sides/soles so i could send them back and that is when the problems started they wouldn't send a label out they said to keep the shoes and give them to a charity or a family member (without a refund) when i emailed them back to say that none of the shoes were suitable they said to damage the shoes and send further photos to say they had been damaged in transit I wouldn't agree to it and said they would say the items didn't leave their warehouse like that so I still wouldn't get a refund surely it would be in their best interest to keep new customers happy so they return and also recomend to friends and family I mentioned this to them it fell on deaf ears i quoted retail law to them which they ignored, I have worked in retail for 24 years and we have always refunded to a customer when items were not suitable or fit for purpose with or without a receipt I also mentioned this to them and said I had never come across anything like this in all my retail life I was offered a partial refund but still told to keep the shoes as it would cause them a lot of inconvenience to send them back, I refused the partial refund and said it had caused myself inconvenience,and said i was going to take it further, I then got notification from them saying they would refund (not the full amount) even although I paid through PayPal and this was the the first time I had used this payment method I am still out of pocket by £20 paid £85 for these shoes and eventually got £65 back, I've never had a a problem with refunds until this company they really are a right shower of s.... I don't know how they are still trading my advice to all of yous out there read all the reviews on this company i wish i had and do not touch them with a barge pole from one very disappointed and dissatisfied customer