Avoid This Company and Their Products…
We purchased the 10’x20’ pop up canopy from Quictent via their Amazon page and it arrived damaged with a cracked metal pole making it impossible to set up. After a week of attempting to speak to someone at Quictent by calling and emailing them directly with contact information from their website, we received no response. We then followed up with Amazon customer service representatives who were able to get Quictent to respond. At that point, we were already forced to make other canopy arrangements and only wanted to return the Quictent product for a refund. We explained this clearly to the Quictent representative. We are now a week into active communications with Quictent - nearly three weeks after originally trying to contact them - and we still do not have a return label that they say they are generating and they won’t give us a refund without returning the product. Each new message from them comes with yet another offer of replacement parts that we do not want and continued delays in sending us the return shipping label. Avoid this company and their products at all costs. I’ve seen decent reviews, which is why I purchased from them in the first place, but I’m questioning their validity after my experience thus far.