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Bob B

澳大利亚

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agoda

Hotel booking has wrong dates

Hotel booking has wrong dates. I advised AGODA as soon as I found out and as I was travelling arrived at hotel. Hotel was happy to change dates if AGODA confirmed so they could ensure payment. AGODA said I needed to allow their booking intermediary 12 hours to determine request so no room for that night. AGODA offered several excuses before cancelling non refundable booking and declining a refund. I made a fresh booking with Expedia for correct dates and now need to try to get a refund.

2025-03-07