Very poor customer services (updated)
Bought an e-Sim from them and used a welcome code for 20% off. Followed their instructions to load the sim but found it confusing so I contacted customer serviced to check I had done it right. I was told that the sim was active straight away even though I don't travel for 7 days. They are unable to simply reset the start date (which I would think would be a simple task in this day and age) so their solution was to make a refund and let me but the sim again. This is where the problems started. There is no phone number - you have to chat over whatsapp or web chat. which is fine until they stop replying. 2 - 3 hours - nothing. I tried web chat and got a message that an agent would be with me in 1-3 minutes - another hour and no reply. I then tried email and got a response from Camilo Pulido who said he would refund me so I could re-buy the sim and try again, however as I had already used the welcome offer I had to pay full price. Apparently there is no technical way in 2026 for them to re-send me an offer code to cover situations like this. Thank goodness I didn't need help and support while I was abroad as it has taken me the best part of a day from my office in England. I certainly won't be using them again UPDATE following this review a team manager contacted me and offered their apologies, accepted the experience I had received was poor and came up with a solution. It’s such a shame the original agent didn’t escalate my issue to a team leader as I asked him to do repeatedly as this could have been resolved without malice. But credit to Maya for eventually demonstrating decent customer service